Learn the Policies and Services of Our Pet Hospital in Tucson, AZ

Hospital Policies

  • For your pet’s protection, all animals which are hospitalized, boarded, or being groomed must have current vaccines appropriate for the species unless illness prevents vaccination.
  • Visiting hospitalized patients at our Tucson, AZ pet hospital can be arranged, but is not encouraged. Your visit can cause your pet to become overly excited, then depressed on your departure. Such a visit is often unfair to the animal and potentially harmful to its health. We realize this is the opposite of what you want to happen after a visit to “cheer up” your hospitalized pet.
  • When entering our hospital, please keep your pet on a non-retractable leash, in a pet carrier, or in a travel cage for its security. This is especially important to prevent injuries from stress or other patients and to prevent accidental escapes.
  • Phone us before you arrive to pick up your pet from hospitalization or surgery to ensure that it is ready for release and to receive a report and home care instructions.
  • Be sure to give all medications as instructed and as written on the dispensing vial or bottle. Follow all home care instructions following a surgery or hospitalization to reduce the risk of complications.
  • We never want you to leave our pet hospital in Tucson, AZ until all your questions and concerns have been addressed. If you have unanswered questions, please let us know.
  • Our pet hospital staff in Tucson, AZ will call you the day after an outpatient visit or surgery, at the release of your pet from hospitalization, and at the end of all prescribed medications. You may also receive a call to remind you of chronic medications, chronic disease monitoring, and renewable preventatives such as heartworm prevention. Some of these reminders will be by regular mail or email through one of the two companies we work with.
Office Visits and Fees

Our pet hospital in Tucson, AZ is run on an appointment system. By working this way we allow for more effective time for examinations, consultations, surgeries, and treatment of hospitalized patients. When you call in advance for your appointment, there is liberal time to examine your pet, evaluate its problems, and answer your questions.

If you need to cancel a previously scheduled appointment or surgery, please call our Tucson, AZ pet hospital 24 hours in advance. With your cooperation we can then use that time to see someone else’s pet.

At Orange Grove Animal Hospital, we feel an obligation to provide you and your pet with the most progressive diagnostic, therapeutic, and surgical services we can offer. To do so, we must employ an exceptional professional and technical staff and maintain a modern and well-equipped facility. Our fees are, out of necessity, structured to support this level of service.

We have no desire to extend anyone beyond their means or their intentions. Please feel free to discuss the anticipated costs of diagnostic work-ups, treatment, or surgery with the veterinarian or staff.

A deposit is required when pets are left at the hospital. All accounts must be paid in full before your pet can be discharged. For your convenience we will accept Debit,  MasterCard, Visa, Discover, American Express and Care Credit.

Communication

Good communication is an absolute necessity in the hospital-veterinarian-client relationship. Please notify our pet hospital in Tucson, AZ of any questions, concerns, or comments that you may have. We appreciate constructive observations and suggestions that help us improve our services to you and your pet.

Prescription Refills

Our responsibility in dispensing veterinary pharmaceuticals is the same as your physician in dispensing human prescriptions. Therefore, we ask that you call 24 hours in advance if you need a refill on medication that your veterinarian has prescribed for your pet in the past. Prescription refills must be approved by one of our veterinarians and then dispensed by qualified personnel. To ensure that your pet continues to be on the correct dose or is not having underlying side effects from long-term medications, we may need to perform examinations and periodic laboratory tests.

If your pet is on a Schedule II, Schedule III or Schedule IV Controlled Substance, we are required to follow all applicable State and Federal prescription laws. This includes quantity of dosing (number of pills or capsules) and may include the requirement of a written prescription or limited amount. While we understand that there may be some difficulty in coming into the clinic to hand carry a written prescription to an outside pharmacy, or in only being able to get a limited number of pills, we are legally required to follow these laws.  

As of October 9, 2014, our pet hospital in Tucson, AZ cannot “take back” any medications once they have left the hospital. For controlled substance disposal, please contact your nearest sheriff sub-station or police precinct. You can also take any medication to any retail pharmacy that has an authorized “take back” container. For home disposals, please use the information at the FDA Consumer Update page. Do not flush medications down the drain or toilet unless you are specifically told to by a pharmacist or doctor.

 

Affiliations

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Orange Grove Animal Hospital
(520) 877-2626
3091 W. Orange Grove Rd
Tucson, AZ 85741

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