Learn the Policies and Services of Our Pet Hospital in Tucson, AZ

Hospital Policies

  • For your pet’s protection, all animals which are hospitalized, boarded, or being groomed must have current vaccines appropriate for the species unless illness prevents vaccination.
  • Visiting hospitalized patients at our Tucson, AZ pet hospital can be arranged, but is not encouraged. Your visit can cause your pet to become overly excited, then depressed on your departure. Such a visit is often unfair to the animal and potentially harmful to its health. We realize this is the opposite of what you want to happen after a visit to “cheer up” your hospitalized pet.
  • When entering our hospital, please keep your pet on a non-retractable leash, in a pet carrier, or in a travel cage for its security. This is especially important to prevent injuries from stress or other patients and to prevent accidental escapes.
  • Phone us before you arrive to pick up your pet from hospitalization or surgery to ensure that it is ready for release and to receive a report and home care instructions.
  • Be sure to give all medications as instructed and as written on the dispensing vial or bottle. Follow all home care instructions following a surgery or hospitalization to reduce the risk of complications.
  • We never want you to leave our pet hospital in Tucson, AZ until all your questions and concerns have been addressed. If you have unanswered questions, please let us know.
  • Our pet hospital staff in Tucson, AZ will call you the day after an outpatient visit or surgery, at the release of your pet from hospitalization, and at the end of all prescribed medications. You may also receive a call to remind you of chronic medications, chronic disease monitoring, and renewable preventatives such as heartworm prevention. Some of these reminders will be by regular mail or email through one of the two companies we work with.
Office Visits and Fees

Our pet hospital in Tucson, AZ is run on an appointment system. By working this way we allow for more effective time for examinations, consultations, surgeries, and treatment of hospitalized patients. When you call in advance for your appointment, there is liberal time to examine your pet, evaluate its problems, and answer your questions.

If you need to cancel a previously scheduled appointment or surgery, please call our Tucson, AZ pet hospital 24 hours in advance. With your cooperation we can then use that time to see someone else’s pet.

At Orange Grove Animal Hospital, we feel an obligation to provide you and your pet with the most progressive diagnostic, therapeutic, and surgical services we can offer. To do so, we must employ an exceptional professional and technical staff and maintain a modern and well-equipped facility. Our fees are, out of necessity, structured to support this level of service.

We have no desire to extend anyone beyond their means or their intentions. Please feel free to discuss the anticipated costs of diagnostic work-ups, treatment, or surgery with the veterinarian or staff.

A deposit is required when pets are left at the hospital. All accounts must be paid in full before your pet can be discharged. For your convenience we will accept Debit,  MasterCard, Visa, Discover, American Express and Care Credit.

Communication

Good communication is an absolute necessity in the hospital-veterinarian-client relationship. Please notify our pet hospital in Tucson, AZ of any questions, concerns, or comments that you may have. We appreciate constructive observations and suggestions that help us improve our services to you and your pet.

Prescription Refills

Our responsibility in dispensing veterinary pharmaceuticals is the same as your physician in dispensing human prescriptions. Therefore, we ask that you call 24 hours in advance if you need a refill on medication that your veterinarian has prescribed for your pet in the past. Prescription refills must be approved by one of our veterinarians and then dispensed by qualified personnel. To ensure that your pet continues to be on the correct dose or is not having underlying side effects from long-term medications, we may need to perform re-examinations and periodic laboratory tests.

In accordance with the Arizona Controlled Substances Prescription Monitoring Program Act, if your pet requires a medication that falls into a category of drugs listed in the Federal Controlled Substances Act as a Schedule II, Schedule III, or Schedule IV substance, you will be required to show a state– or federal-issued photo ID at the time of purchase. Accepted forms of identification are:

  • A state-issued driver’s license
  • A military ID card (active, dependent, or retired)
  • A state-issued ID that shows your full name, birth date and physical street address (not a post office or mailing center box number)

We are unable to accept any form of ID that does not contain a photograph, street address, or birth date. Physical street addresses are required for reporting as we are reporting the physical location of the medication. If a member of the household under the age of 18 is picking up the medication, we will need to verbally confirm parental authorization for pick up and obtain parental information for reporting purposes.

As of October 9, 2014, our pet hospital in Tucson, AZ cannot “take back” any medications once they have left the hospital. For controlled substance disposal, please contact your nearest sheriff sub-station or police precinct. You can also take any medication to any retail pharmacy that has an authorized “take back” container. For home disposals, please use the information at the FDA Consumer Update page. Do not flush medications down the drain or toilet unless you are specifically told to by a pharmacist or doctor.

Hospital Services

Orange Grove Animal Hospital provides care for small companion and exotic animals. Our veterinarians have diverse interests ranging from dogs, cats, and pocket pets, to birds, reptiles, and amphibians. We place a strong focus on preventative medicine and consider regular examinations an essential component for all species.

The unique and varied needs of our exotic pets can provide a challenge even to the most experienced caretakers. Regular veterinary attention is an important resource in maintaining a healthy pet. In addition to medical and surgical services, our pet hospital in Tucson, AZ also offers on-site boarding facilities for nearly all the species we treat.

Learn more about our care for each animal species by clicking on the links below.

Canine & Feline Preventive Health Care

Preventive health care is essential to the continued health of your pet. The veterinarians and technicians at our pet hospital in Tucson, AZ are dedicated to provide the best medicine possible and assist owners in preventative medicine and proper home follow-up care. Many of our sick patients could have avoided their suffering through an adequate prevention program. Timely and appropriate vaccines, a quality diet at the appropriate volume for the age and activity level of the pet, and prophylactic dental care are some important examples of disease prevention. Besides improving your pet’s chances of good health, preventive care will also save money, as prevention costs are less than treatment costs. To provide this type of care, we recommend the following:

  • Annual or semi-annual physical exams.
  • Proper vaccinations, starting at 6–8 weeks of age for dogs and cats.
  • Quality nutrition as recommended by our veterinarians and technicians.
  • Parasite prevention, including heartworm, fleas, intestinal parasites, and ticks.
  • Neutering or spaying cats and dogs before 6 months of age.
  • Microchipping for your cat or dog, even for those that don’t often leave the house.
  • Well-Pet and Senior Pet blood work, both in house and through our reference laboratory.
  • Dental care, including routine exams, in-hospital teeth cleaning, and home dental brushing.
Avian and Exotic

At Orange Grove Animal Hospital, we are eager to provide veterinary services for birds and exotic mammals. Canaries, finches, parrots of all sizes, and love birds are common avian patients at our Tucson, AZ pet hospital, as are ducks, geese, and native wild bird species. Exotic mammals include rabbits, rats, ferrets, hamsters, and chinchillas, as well as many other exotics.

Dental care is extremely important in maintaining the health of our small exotic mammals. Dr. Walter Merker and his team of experienced veterinary technicians provide dental care for all exotic mammal species, from ferrets and rabbits to guinea pigs and hamsters. Beak and feather health is important to maintain in our avian patients as well.

When problems arise, Dr. Merker has a wide range of diagnostic options and specialty reference laboratories to accurately pinpoint the cause of health issues. We work closely with our local compounding pharmacies to formulate medications that are palatable and easy to give to our avian and exotic patients.

Birds and exotic pets require specialized care and nutrition at home. Improper diet and husbandry can lead to serious health problems and even untimely death. We offer consultation services to address basic husbandry in addition to our well-pet and intensive care services. We proudly carry Harrison’s Bird Food, made by the leader in avian nutrition.

Nutrition and environment are two of the most important factors affecting the health of your pet. We are here to help you get started. We provide the best possible care for your pet. In addition to well pet and hospital services, we also offer boarding at our pet hospital in Tucson, AZ for all our exotic mammal and avian patients.

Reptile

Orange Grove Animal Hospital is fortunate to have James Jarchow, DVM and Walter Merker, DVM providing veterinary care for reptiles and amphibians. Internationally recognized in the field of reptile and wildlife medicine, Dr. Jarchow is also the veterinarian for reptiles and amphibians at the world-renowned Arizona-Sonora Desert Museum, as well as Reid Park Zoo. His extensive work with researchers and his dedication to the welfare of our native Sonoran species has made him an invaluable source for those seeking veterinary services or general husbandry information for reptiles and amphibians of all kinds. Dr. Merker has spent most of his life raising and studying reptiles and amphibians and published dozens of articles in REPTILES magazine on care and husbandry.

Like all exotic pets, each species of reptile and amphibian requires very specific nutritional and husbandry needs in order to maintain health. If you are seeking information on how to properly care for one of these pets, or if your pet requires medical attention, please call and set up an appointment with our pet hospital in Tucson, AZ.

In addition to well-pet annual exams, pre- and post-hibernation exams, and diet and husbandry consultations, we offer emergency medical services for all reptile species and boarding services for most reptile species at our Tucson, AZ pet hospital. Please call our office for more information.

Affiliations

ARAV logo
American Vet Logo
Tuscon Herpetological Society Logo
Tuscon Herpetological Society Logo
Orange Grove Animal Hospital
(520) 877-2626
3091 W. Orange Grove Rd
Tucson, AZ 85741

Copyright @ 2014. All Rights Reserved

Visa, Mastercard, Discover and Amex card logos Care Credit Logo